FAQ

Welcome To The Land Of Answers

Here you will find all sorts of help to answer any of your questions!

Watch this helpful video we created to help you navigate the store and place an order!

https://youtu.be/UU-u-Z-fg0Y

 

FAQ

Where do you ship to?

Answer: We ship to all of North America, different rates may apply.

Where you located?

Answer: We are Canadian born company located in the beautiful Okanagan in British Colombia, in a town called Lake Country!

How Often Do You Ship?

Answer: We ship twice every week, orders are processed in a way which allows us to roast / package and ship withing 24hrs so your coffee is guaranteed fresh!

How Often Do You Roast?

Answer: We roast daily, since we supply our Cafe as well as others we are constantly roasting to give our customers fresh delicious high elevation coffee.

What Size Are Your Bags?

Answer: Our bags come in sample pack 1.5oz, 1Lb, 2Lb and 5Lb bags

What Shipping Deals Do You Offer?

Answer: We offer FREE local shipping to the Okanagan on orders over $35, $5 flat rate shipping on all orders over $40 and FREE shipping on all orders over $55 to anywhere in Canada!

Why Is Your Coffee So Good?

Answer: It has alot to do with how we source our coffee from high elevation farms creating a seed that is low in acidity and high in sugars which in the roasting process help transform the seed into a roasted coffee bean loaded with flavor and very smooth to drink.

Is Fresh Roasted Coffee Healthy For You?

Answer: YES!! Freshly roasted coffee is loaded with valuable nutrition. It has loaded with  "super" antioxidants, minerals and more. 

How Long Does Coffee Stay Fresh For?

Answer: Coffee can stay fresh for up to 3 weeks in proper storage. Storage would be in a sealed container, in a dark place and in a stable temperature. Unfortunately coffee Oxidizes and deteriorates no matter what you do to it during packaging or storing. Its best when it fresh!

What's The Best Brewing Method?

Answer: Hot and strong! Any brewing method will deliver a great cup of coffee. Its all about your preference! We use pour overs in our cafe and they are very well received and do make a delicious cup of coffee.

How Many Cups Does a 1Lb make?

Answer: Depending on how many Tbsp you use anywhere from 30-40 cups per 1 Lb

How Does Your Subscription Work?

Answer: Its easy you can chose the interval you want your order shipped at and select weather you want to pre-pay or be automatically charged at time of your new order. 

Can You Cancel Your Subscription?

Answer: Absolutely at any time you can cancel your subscription.